Účet a fakturaceTip
[DEMO] Open a support ticket
How to open a ticket with everything needed to get a useful answer the first time.
Go to Support
From the Game Panel or [CLIENT_AREA_LINK], open Support → New ticket [To be confirmed].
Pick the right department
Billing for payments and invoices, technical for servers [departments to be confirmed].
Describe the problem
Include the details in the table below.
What to include
| Detail | Example |
|---|---|
| Affected service | Its name or IP: [YOUR_IP] |
| What happens and since when | "Since 18:00 the server does not start" |
| What you tried | "I restarted it from the panel" |
| Error messages | Copy the exact text or attach a screenshot |